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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Due to the ongoing impact of the COVID-19 pandemic, our standard shipping timelines may be affected. While we strive to ensure timely delivery, the safety of our customers and employees is our top priority. Consequently, shipping operations may experience delays due to heightened safety measures, including sanitization and reduced workforce at shipping and handling centers. We are closely monitoring guidance from public health officials and government agencies to make informed decisions. We appreciate your understanding and patience during this unprecedented time. Please rest assured that we are committed to fulfilling your orders as quickly and safely as possible. If you have any questions or concerns about your order's status, please do not hesitate to contact our customer service team. Thank you for your continued support and understanding.